Refund and Returns Policy
We want you to love your purchase and feel supported in your wellness journey. If you’re not satisfied, we’re here to help.
Return Window
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You may request a return within 14 days of delivery.
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After 14 days, we cannot offer refunds or exchanges.
Eligibility for Returns
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Item must be unused, unopened, and in original packaging.
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Proof of purchase (order number or receipt) is required.
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Items must be shipped back to us (not the manufacturer).
Non-Returnable Items
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Perishable goods (herbal teas, ingestible powders)
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Personal care items (aura mists, oils, sanitary products)
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Digital downloads, e-books, or gift cards
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Final sale or discounted items
Refunds
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Once your return is received and inspected, we will notify you by email.
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If approved, refunds are issued to your original payment method within 5–7 business days.
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If rejected, we will notify you with further options.
Exchanges
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If you received a damaged or defective product, email us within 7 days of delivery.
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We will arrange a replacement at no additional cost.
Return Shipping
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Customers are responsible for return shipping unless the product was damaged or defective.
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We recommend a trackable shipping service.
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Shipping costs are non-refundable unless the return is due to our error.
Return Address
The Saffron Aura
2519 S Shields St
Ste 1K #1162
Fort Collins, CO 80526-1855
United States
Need Assistance?
Need Help?
For questions about refunds or returns, contact us at support@thesaffronaura.com.